Phone

07825 811076

Privacy Policy

Effective Date: 1 April 2026

1. Who We Are
Karing Hands (“we”, “us”, “our”) is a home care provider operating in Coalville, Leicestershire, and areas of Gloucestershire. For privacy matters, you can contact us at:

  • Phone: 07825 811076

  • Email: info@karinghands.co.uk

  • Address: 8 De Herle Lane, Coalville, LE67 2EE

We are the data controller for the personal information you provide to us.

2. What Information We Collect
We may collect the following types of personal data:

  • Identity Data: Name, title, date of birth.

  • Contact Data: Address, email address, telephone numbers.

  • Health Data: Details about care needs, medical conditions, medications, and any other information relevant to providing care services (collected during consultation or service delivery).

  • Technical Data: When you use our website, we may collect your IP address, browser type, and information about how you interact with our contact form.

  • Correspondence: Any details you provide when you contact us via phone, email, or our website contact form.

3. How We Collect Your Information
We collect data:

  • Directly from you: When you fill out the contact form on our website, call us, email us, or engage our services.

  • From third parties: With your consent, we may collect information from your GP, consultants, or other health professionals involved in your care.

  • Automatically: Through website usage data (e.g., cookies, IP addresses).

4. How We Use Your Information
We use your personal data to:

  • Respond to enquiries and arrange consultations.

  • Assess your care needs and create a personalized care plan.

  • Provide safe, high-quality care services.

  • Comply with legal and regulatory obligations (e.g., CQC requirements).

  • Manage our business operations, including staffing, billing, and record-keeping.

  • Improve our website and services.

5. Legal Basis for Processing
We process your personal data based on one or more of the following:

  • Consent: Where you have provided explicit consent for us to handle your information (e.g., to contact you).

  • Contract: To perform a contract with you or take steps at your request before entering into a contract (e.g., providing care services).

  • Legal Obligation: To comply with the law, including health and safety regulations and CQC standards.

  • Vital Interests: Where processing is necessary to protect someone’s life.

  • Legitimate Interests: To manage and improve our business, provided your rights do not override those interests.

6. Sharing Your Information
We will never sell your personal data. We may share your information with:

  • Healthcare professionals involved in your care (with your consent).

  • Regulatory bodies such as the Care Quality Commission (CQC) as required.

  • Third-party service providers who support our business (e.g., IT hosting, accounting), under strict confidentiality agreements.

  • Law enforcement or other authorities if required by law.

7. Data Security and Retention
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or damage.

  • We retain your data only as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements. Care records are typically retained for a minimum period required by UK law (often 8 years after the end of care, or longer for children’s records).

8. Your Rights
Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of incomplete or inaccurate data.

  • Request erasure of your data in certain circumstances.

  • Restrict or object to our processing of your data.

  • Request data portability (transfer of your data to you or another provider).

  • Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us using the details in Section 1. We will respond within one month.

9. Cookies
Our website may use cookies to enhance your experience. You can set your browser to refuse cookies, but this may affect functionality.

10. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date. Please check back periodically.

11. Complaints
If you have concerns about how we handle your personal data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk or by calling 0303 123 1113.